Terms- Barkley & Boone

ORDER TIMELINE

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All our products are handmade and are ready for shipment immediately

Our processing time is within 1 Business days, excluding all public holidays.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being handmade.

Care for your new product(s) by:

* Rinsing them in clean water if used at the beach to remove the sand

* Paracord is quick drying, simply let them air dry outside

*Hand wash them using detergent or baking soda and let them air dry.  

Your product(s) can be damaged if:

* Your dog chews on it, our products are not chew resistant

* Stored while wet for a period of time

* Not rinsed with fresh water after being used at a beach or similar location

SHIPPING

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Our company ships through the following carriers

* AUSTRALIA POST

International shipping

We happily support and love our international customers. We ship to the United Kingdom, New Zealand and The United States.

We ship all International products through AUSTRALIA POST.

BARKLEY & BOONE is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We offer free Standard shipping Australia wide on orders over $170.  

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time.

Barkley & Boone is not liable for any damaged, lost, or stolen packages nor for carrier delivery delays. If an item arrives damaged, goods may be returned at buyer’s expense for a refund or product replacement. A refund or replacement will only be issued after damaged goods have been returned to seller. In the event buyer chooses to receive a replacement, all shipping costs are the responsibility of the buyer.

*please insure your address is correct. Refunds/replacements will not be issued due to incorrect address given. Buyer will be responsible for re-shipping expenses for any returned items due to incorrect address given

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

*Sale Items

To complete your return, we require a receipt or proof of purchase.

Refunds or exchanges will not be given for:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If rejected, items will be sent back at buyers cost.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Admin@barkleyandboone.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@barkleyandboone.com and send your item to:

PO BOX 1326

Albury NSW

2640, Australia

Shipping

To return your product, you should mail your product to:

PO BOX 1326

Albury NSW

2640, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All return and exchange items must be shipped using a tracking service. If you are shipping an item over $75, consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.